Tech Support

Frequently Asked Questions

• Will my dealer know that I have installed aftermarket tuning if I return my vehicle to stock first before going to my dealer?

  On most vehicles no. Superchips does not leave ghost data or a data footprint. It is highly recommended you return your vehicle to stock prior to going to a dealer for service to avoid any hassles or complications.
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• Can I still use my tow-haul button?

  Yes, you can use the tow-haul button as normal as it does not affect Superchips tuning while driving under a heavy load.
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• Does installing a Superchips tuner void my factory warranty?

  Superchips stands behind each and every product. While each dealership can handle warranties in a different fashion, Superchips programs are not designed to take any parameters outside of guidelines or limitations particular OEMs may have. Recently, many dealerships have included paperwork at the time of purchase of a vehicle, to ask the buyer to confirm they will not install aftermarket parts. By the letter of the law (Magnusson Moss Warranty Act), a dealership must prove in a court of law that an aftermarket product has decisively caused the damage to the vehicle under warranty. As a precaution, always remove the tuning before going to a dealer for service. In the event returning to stock before taking it to the dealer still creates a warranty issue, the team at Superchips does become involved to remedy the situation. For information regarding denial of warranty coverage, review the Magnuson-Moss warranty act.
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• Where can I learn more about specifics for my vehicle?

  Details about what a Superchips tuner will do for your vehicle can be found on this website. Use the year, make, and model search found throughout this site as a starting point to get personalized results.
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• Why Tune a Gas Vehicle?

  There are several reasons to tune your gas truck or SUV: Improved acceleration, added horsepower and torque, improved MPGs, and custom features like tire/gear calibration. Gas tuners can re-write a vehicle’s firmware to adjust tuning for individual needs on the road. Don’t worry, you’re not popping the hood. Superchips flash tuning technology is what we call a “white glove” upgrade. By simply connecting to your vehicle’s diagnostic port (OBDII), you can answer yes/no questions on your handheld programmer and be up and running, Superchips tuned in no time. No need to get your hands dirty. You may spend time towing through hills, drive daily at various elevations, or take long road trips and be looking for just that little bit extra under your right foot when you need it. Ever experience constant down-shifting to maintain speed on grades? We can help! Superchips performance tuning can make every driving experience more enjoyable. You’ll notice improved MPGs by reducing downshifts. While results vary, we consistently see improvements of 1 to 2 MPGs under similar driving situations. A Superchips programmer is used to optimize your engine’s performance. The term “chip”, is a technology Superchips pioneered and has evolved quite a bit over the years. What once used to be packaged in boxes almost the size of a shoe box, now comes in small box and handheld form factor. You can connect our tuners and select the tune you desire, whether it be optimized for towing, performance, or a better economy. Once the download is complete, you can place the tuner in your glove box, or under the seat, for the next time, you need to switch tunes or connect to read and clear a trouble code. That’s right, the performance programmers from Superchips serve as a diagnostic read and scan tool as well. We recommend using your Superchips tuner to read your code before bringing it in for service, it could save you a trip. It may also let you know if you’re mechanic is giving you the runaround!
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• Does Superchips tune gas trucks and SUVs?

  Performance programmers have a host of aliases in the automotive aftermarket; engine chip, tuner, diesel chips, or gauge/tuner combos. Oftentimes, these broad-based references to performance programmers can skew towards the diesel market. Many consumers are not aware that Superchips tunes hundreds of gas trucks. That’s right, there is power and economy to be made, and seen, on these gas SUVs and trucks. Superchips makes tuning easy and we know the 1/2 ton gas truck is an extremely popular category for drivers on the road today.
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• What is a Superchips Flashpaq?

  Flashpaq is a handheld pre-loaded performance tuner that can be plugged directly into your OBD-II port under the dash. Known as one of the original performance chip manufacturers, Superchips optimizes performance, for both gas and diesel applications through custom engine calibrations to fine tine overall engine performance and efficiency. Added performance includes better fuel economy, optimized shift patterns, and an elevated driving experience across the board. The before and after difference with Superchips Flashpaq performance tuning is remarkable and you’ll be impressed whether you’re entering the highway from an on-ramp, towing through a canyon road, or cruising for a long trip.
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• What else does it do?

  In addition to installing pre-loaded performance tuning in your vehicle, Flashpaq & Dashpaq serves as a diagnostic scan and calibration tool as well. Nothing is worse than hitting the road for a long trip and seeing a check engine light, Flashpaq or Dashpaq can be used to quickly read and clear the code as needed. These tools can also be used for adjusting your speedometer for larger tires or gear ratio changes, adjust TPMS, modify your shift strategies and more. Your truck was a significant investment, use Flashpaq or Dashpaq to make that truck more efficient and more fun to drive.
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• Can I install it myself?

  Of course! Flashpaq was engineered to be a simple to install, do-it-yourself product. No tools required. No need to pop the hood. Just plug it in, select the options that fit your needs and application and let the handheld do the rest. After plugging into your truck’s diagnostic port, you can simply cycle through the Flashpaq menu options to select your desired tuning level and feature settings. Answer a few yes/no question and downloading will commence, tuning your ECM in minutes. Superchips performance programmers also save your factory settings so you can return to stock at any time.
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• Is there a guarantee that I will be satisfied or that I can get my money back?

  Yes. All Superchips products carry a 30-day money-back guarantee. The guarantee can be found here.
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• How often can I change the tuning in my vehicle?

  As often as you like.
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• I live in Canada, can I use the programmer all year long or should I remove the tuning in the wintertime and return to stock?

  You can use the tuning all year round. Temperature does not affect the performance.
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• I have a gas truck, but I’m not sure I’m ready to tune just yet

  We hear this all this time and we get it. For those of you not interested in performance tuning, but still have the desire to make some calibration changes or just need a scan tool checkout our Superchips Flashcal. Installed a new set of wheels and tires and now have a speedometer that reads incorrectly? Flashcal has you covered, with the ability to calibrate and correct the speedometer without touching your engine performance files. What’s even better, your Flashcal can be upgraded to a full Flashpaq with custom tuning at any time. Online updates can virtually add tuning via an online update down the road when you’re ready! We have thousands of gas truck and SUV customers that love our products. Whether it is the increased fuel, better acceleration off the line, advanced/custom features, or a combination of all the features we deliver, our customer feedback is always great. Unlike our competitors, Superchips offers a powertrain warranty on all our products to give you that extra peace of mind. Configure your gas vehicle today and learn about the specific gains and features available for you. Check out the clip below of professional outdoorsman, Danny Devries, and how he uses his Flashpaq on as he travels and tows across the country. He wouldn’t trade his gas tuner from Superchips for any other performance programmer on the market.
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• Does a Superchips tuner void my warranty?

  No. The Magnusson-Moss Warranty Act states that it is illegal for a dealership to void your warranty based solely on the fact that you have installed an aftermarket product. Yes, this includes performance programmers. The dealership must prove in a court of law that an aftermarket product has decisively caused damage to the vehicle under warranty.
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• Why do I have to update my tuner before tuning my vehicle?

  We want you to have the most up-to-date firmware and tunes in your tuner prior to tuning the vehicle so you can enjoy the latest and greatest features.
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• Can I install other modifications on my vehicle?

  Superchips tuners are designed for use on primarily stock vehicles. In many cases, however, the addition of a cold air intake, exhaust system, or throttle body spacer will improve performance. If you have further questions on adding hard parts and compatibility with a Superchips product, give us a call at 1 (407) 585-7000. We’ll be happy to answer your questions.
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• Where can I download the Update Software?

  The Update Software can be downloaded by visiting the Software Updates section on the support page.
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