The Official Superchips Forum

In the general aftermarket, not everyone has common sence.

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RRAPP@SUPERCHIPS.COM
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i understand what your saying.


just remember that just because its thier doesn't mean its going to be used...

the ones who can use it will and the others wont becuase they know it will destroy thier truck

There are also a number of people who will use it just because it is there and think just to try it will be "okay".

While I agree the program should be available from a competitive stand point as a dealer. I also understand Ron's point. There are a number of dealers out there who do not know what they are doing. Will not properly inform the customers. And as a result Superchips becomes liable due to a dealer just looking to make a buck.

While the new Superchips management has finally decided to something about the numerous dealers that are only in it to make a quick buck and not there to support the product or customer, what about the few who do get away with it and end up in litigation? Bad media on the forums and blogging about? You just want the program, but what would you consider should be a prerequisite to being able to get the program that actually puts the liability on the customer modifying his truck or trusting to some third party installer modifying it? Or telling someone that just bought a $30k, $40k, $50k+ truck most of their new vehicle warranty is going to be void?


I have personally sold a tuner I knew would mess the truck up if installed. Explained they needed the exhaust upgrade and gauges, not just a CAI. Guy said he wanted the exhaust done elsewhere.

On his Sales Invoice for the work and parts we did I listed out what else was needed BEFORE the program was in the truck and it should NOT be used for towing and he would experience serious mechanical failure if he ran without the upgrades. Went on to note CUSTOMER REFUSED INSTALLATION of the items through and has been explained this waiver. Then he had to sign it.

Ended up getting a call from an attorney some weeks later. This guy was in the mountains out west and his truck had to be towed to a dealer. Engine was cooked. Dealer determined aftermarket tuner resulted in the damage. They were wanting over $10k immediately to cover repairs and get him back on the road. Otherwise we'd get an invitation to court.

Turns out the guy didn't the exhaust or gauges, installed the program and towing a Fifth wheel up a mountainside when it overheated. I provided his attorney with a copy of the waiver via fax and asked if he knows how much I get paid to defend baseless litigation. That was the last I heard of it.

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Jason:
2006 Dodge Ram QC 1500 4x4

thats a sad story and all..

but it could have been the same thing if he had the flashpaq and ran performance and towed hit 5th wheel...

so should superchips take back the performance tune since it ***CAN*** cause damage the 30k,40k or even 50k dollar truck if a retard uses it in ways not intended????????????

NO. but that is the same logic your using to withold the extreme tune.

when you install the flashpaq into the truck and select performance it clearly states to not tow with that tune. so i am pretty sure i have been fully informed that i am not supposed to tow with performance setting right??????????????

YES.

I HOPE YOU CAN SEE MY (OUR) POINT. WE ALL SEE YOURS AND SC'S.

NOONE EXPECTS IT TO COME WITH A BUMBER TO BUMBER WARRANTY.
THEY TOLD CUSTOMERS IT WAS GOING TO BE RELEASED AND NOW THEY ARE NOT RELEASING IT....




Jsrunnlus,,,,,,,,,,,,,

if someone comes into your store (assuming you sell other products not just superchips) and they have had major mods done (tranny, intake, exhuast, ext....) do you recommend the superchips??? of would you suggest a product that can make those items of some use???

if the aftermarket can not make a tune that will ever need a new tranny or rearend or fuel system or anything other then stock.... then why in the world would you put that crap on???? if the tune can't make use of it then its worthless.....

you may have heard of this one before.... "if you build it they will come"

if you make a tune requiring all these parts and 1 person has it done and can testify to its "better then anything else on the market", as was stated, then customers will make the required upgrades and buy your product.......

It does not matter if the extreme tune is the baddest tune out there if no one who bought a flashpaq can use it. I can say I have the winning lotto numbers all day long, but the only way you will know is if I show them to you. I did not buy the flashpaq for performance I bought it for extreme. I appreciate your concern for our trucks well being,Ron, but nowhere on the box does it say extreme tune available if we decide to make it!!! I like your product,but quit promissing extreme tunes available soon when it sounds like the powers that be don't think it's a good idea. If you have a waiver then the responsibility is the consumers not yours.

If the extreme tune does exit why not give it to someone who's truck will handle it! since upgrades are necessery whose products did you use? Also some dino results would be nice if any of this ever happens.

That is a crazy story Jason. How can someone buy a new truck like a (*, run it in a way against what the performance shop tells him, sign a (* saying so, then tow a 5th wheel up a mountain? When I first bought a Diesel, I started reading around forums. Within a few minutes of my first reading, the message is clear, watch EGT's big time. A guy like that needs to have an electric Honda & let his wife be the car person in the family.

I must admit I have not given much thought about the fact that SC has to worry about cruddy vendors. That is probably a huge concern.

I still want more power though. I have the prerequisites and I watch my EGT's more than the road in front of me.

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2006 megacab/4x4/G56


SOLD - 2004.5/2x4/6 speed/3.73's/magnaflow

I for one will be selling my SC tuner, its not what I was promised. I fully supported the project, I ran some REAL bad tunes and I ran some REAL good ones during testing. What I was given as an end product was not near what I tested. When I asked about the tunes I tested, I got the impression that they had no plans to make the extreme tune, when I was told I could have one if I paid to have it written.

I have moved on to another vendor, for very close to the same money $25.00 you get up to 100 more HP

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2003 Dodge CTD
1994 Dodge CTD

www.nhrda.com

Well I guess that my SC will be going from a paper wieght and moving onto ebay. Good luck to the next person that gets it. Any sugestions from you guys on what to get next. I just dont understand why we are promised an extreme tune, and then for them to turn around and say ha got you *h just kidding. I am done with this company.

i'm just about F****** @ what the hell? Goin on 8 months...and guess what the reason i bought my sc is because i heard there was suppose to be an extreme tune and there isn't. i'm not the only one either i know at least 6 or 7 people that feel the same one. i can promise you ron this will be the last thing i will ever buy from sc again if i don't see one soon!!!!!!!!!!!!!!!!!!!!!!

I fully understand your point. Before becoming a Superchips programming dealer I worked for one in the 90's. I used to handle both Superchips and Superchips Ltd (original UK company) products and installs. Since Superchips was sold out to the private investment group behind MSD we have seen consistently lower sales of Superchips the past two years. While I can pin point the cause of that inside Superchips management that's not of great import in this topic. Needless to say if we depended on sales of Superchips products we'd be out of business.

If you are really intent on blowing your engine or other driveline parts after being told, all you'll do is go someplace else and find someone who will sell the parts to do it if we won't. Why turn away business? Obviously we'll write the release and let the customer have what they want after being warned of the possible damage should they choose to ignore the warnings. As you all have stated in several topics, there are other companies out there who will sell products that provide that level of performance. If you come in with a truck built like that - aside from noticing the Superchips display and products on display their name won't come up. We'll match your desires and needs to what you have. If you have a brand new truck just looking for a basic tuner upgrade for performance - here's Superchips! I'd rather lose a sale from being honest than have an unhappy customer who feels they were misled. I'm not a politician trying to make everyone happy.

Superchips is a simple plug-n-play tuner for a stock or near stock truck (vehicle) that wants performance on a budget. If they want to do exhaust or intake ugrades they can - but not required. If they want to do gauges they can, but not required. Safe little program that usually installs without a problem.

If you're hard core and don't mind investing the money for the exhaust, gaues, tranny work and so on that's okay to. One company typically doesn't get it all right on everything which is why there are multiple manufacturers.

I had a 2001 Ranger with a Superchips blue module that would wipe up the DiabloSport tune leaving you wondering if DiabloSport's even worked. Six programs and my truck available for Dyno and DiabloSport never could match the Superchips performance.

Yet, one of the 06 DR Hemi's here runs a Bully Dog and turns in better numbers than a Flashpaq 3815.

When all is said and done it takes $15.00 or so for some attorney to file a lawsuit and not all of them are ended as quickly, especially when you get a dealer who failed to take proper steps and wants to name off multiple people/companies. Superchips has plenty of attorneys already collecting checks for existing litigation. Superchips has to have a way to verify that you, the vehicle owner, acknowledges the possible damage and signs the waiver to protect themselves. Is it possible to do? You bet! They have the ability to right now through the Flashpaq/Tirepaq update system. Will they actually do it? We'll see. Will they do it for free? Probably not.

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Jason:
2006 Dodge Ram QC 1500 4x4

JUST WONDERING, SINCE SC HAS CAME OUT WITH THE FIRE FLY FOR $600+- IF ANY ONE WILL GET THE FREE EXTREME PROGRAM. SINCE THE TWO ARE STACKABLE THATS BIG $$$$$$$$$ FOR THEM. THEY SAY THAT THE EXTREME IT IS TOO MUCH FOR STOCK TRUCKS , TUNE IT DOWN TO WHAT THE FLASHPAQ AND FIREFLY ARE COMBINDED TO AND GIVE EVERYONE SOMETHING BESIDES BAD FEELINGS.

Why does SC as a company feel the need to protect our trucks If you have a program that will allow us to out run the competition lets have it.
THere is no way it could come back on you if we sign something while your at it actually disable the Speed limiter.

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07 QC 4x4, 5.9 CTD 6spd Custom Leather, Cm Flat bed, Custom Boxes, 35"/12.50/17 Traildiggers AFE StageII Intake, 4" flow through muff, cat delete, Quad Boost fooler, SCFlashpuke, DIY CP3 mod, Isspro Pyro and Boost

Wow .... I guess we have been sold a bill of goods ...... what a shame

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2003 Dodge CTD
1994 Dodge CTD

www.nhrda.com

What had the potential of being one of the best programmers available for our trucks turned out to be the laughingstock of the diesel performance community.

Superchips is only interested in one thing, releasing new products in hopes they'll be able to con more people into buying their products based on name alone. Product development and customer satisfaction are the least of their concerns.

Even if they were to release an extreme tune, it would be nothing more then what the peformance tune was a year ago due to the gimping they did to accomodate/limit the power when stacking with the Firefly. I guess it was too hard to release seperate stacking tunes for the idiots in charge of the FlashPaq 3805.