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wildtom
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Post subject: OK, this is weird !! - Problems with the SC3825 !  Posted: Wed Aug 30, 2006 9:34 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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Hi,
As posted in an other thread i had problems to programm my 300C Hemi with the SC3825 (got an Error Code).
Now let me tell you this story:
My friend and i have the same car (he as a limousine, i have a touring) both 2005, both hemi.
So we purchased together 2 Flashpaqs SC3825.
He could upgrade his car with his flashpaq, i couldn´t. So i thought maybe i have a 2007 communication allready on board and have to wait for the upgrade from superchips.
Yesterday i tried to programm my car with the Flashpaq of my friend and it worked !
So i thought my flashpaq is defective, but we compared the car-connectors of both flashpaqs and we found out that on his connector 2 pins are missing:
I took a photo of both connectors where you can see the difference:
The S/N Number of the one with the 2 pins missing is:
1171689
The S/N Number of the one with all pins is:
1181525
I´m of course not 100% shure if this is really the cause why one Flashpaq works and the other don´t but this is the only noticable difference.
What i would like to know is:
- Does the flashpaq of my friend work becouse the 2 pins are missing
- If yes, can i cut the 2 pins of my flashpaq by myself
- If this is not the couse, how do i retourn my flashpaq to get a working one ?
Thanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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wildtom
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Post subject: Posted: Thu Aug 31, 2006 7:38 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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I don´t want to bug the support, but could anyone look into this ?
Thanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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da1duc
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Post subject: Posted: Thu Aug 31, 2006 8:30 am |
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Joined: Mon Jul 24, 2006 9:58 am
Posts: 7
Location: Superchips
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No the lack of pins is not an issue. Those pins are not used on the LX platform.
Can you log into Flashpaq.com once you do that we can further diagnosis it.
Thanks,
D
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RON @ SUPERCHIPS
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Post subject: sc reply Posted: Thu Aug 31, 2006 8:36 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Sorry we just got back this morning. We were dodging hurricanes yesterday.
Please log on to flashpaq.com and send us a service ticket along with updating the tuner so we can get a read from your vehicle.
We will be able to figure the issue from there.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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wildtom
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Post subject: Re: sc reply Posted: Thu Aug 31, 2006 9:25 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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RON @ sUPERCHIPS wrote: Sorry we just got back this morning. We were dodging hurricanes yesterday.
Please log on to flashpaq.com and send us a service ticket along with updating the tuner so we can get a read from your vehicle.
We will be able to figure the issue from there.
Ron
Hi Ron,
Thanks for your reply.
Sorry, i don´t get what you want me to do.
Can you pls. give me an instruction for dummies how i can send you a service ticket with the readings of my vehicle ??
Beside of that i don´t think that it has anything to do with my vehicle since the flashpaq of my friends works with my car. So i suggest that the problem is the flashpaq.
THanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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RON @ SUPERCHIPS
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Post subject: sc reply Posted: Thu Aug 31, 2006 9:34 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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office
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Post subject: Posted: Thu Aug 31, 2006 9:46 am |
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Joined: Tue Aug 29, 2006 12:33 pm
Posts: 1
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Hi Ron,
Thanks for the fast support ! - That´s great !
I did that and send now a service ticket.
But how can you access my vehicle datas ?
Pls. keep me updated and let me know what to do !
Thanks,
Take care
Thoams
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RON @ SUPERCHIPS
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Post subject: sc reply Posted: Thu Aug 31, 2006 9:48 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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You want to update the tuner, they will take a read from the tuner.
You do not have to do anything special yet.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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wildtom
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Post subject: Posted: Thu Aug 31, 2006 10:32 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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Hi,
O.k., i did now an update of my tuner and hope that you have now the needed datas.
Christoph Wade from Support allready contacted me by e-mail.
I´m now waiting for the further steps !
Thanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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wildtom
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Post subject: Posted: Fri Sep 01, 2006 11:03 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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Any news regarding my issue ?
Is there anything you need from my side ?
Thanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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wildtom
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Post subject: Posted: Sat Sep 02, 2006 3:26 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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Still waiting for a reply from the support ... ..
Thanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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wildtom
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Post subject: Posted: Mon Sep 04, 2006 12:04 pm |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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Still waiting ...
Any update or feedback would be great !
Thanks,
Take care
Thomas
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300C Touring AWD Hemi, 2005
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wildtom
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Post subject: Posted: Tue Sep 05, 2006 8:52 am |
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Joined: Tue Aug 29, 2006 6:51 am
Posts: 15
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Still waiting ....
Is anybody still out there, or should i put my SC3825 in the trash ?
Thanks,
Take are
Thomas
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300C Touring AWD Hemi, 2005
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da1duc
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Post subject: Posted: Tue Sep 05, 2006 9:21 am |
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Joined: Mon Jul 24, 2006 9:58 am
Posts: 7
Location: Superchips
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We are here. Sorry about the delay, I was out of the office for a long weekend. Chris should be contacting you again.
Derek
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keith
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Post subject: I also have an error Posted: Thu Sep 07, 2006 9:55 pm |
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Joined: Thu Sep 07, 2006 9:50 pm
Posts: 3
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2006 300C Hemi. Just got the 3825, ensured all was updated via the Internet before setting up the tune. Got the G-36 error and the statement that the 2006 5.7 LX not supported....yet it has it on the box AND I updated via the internet before starting. The error prevents the read of the stock tune therefore I can not move forward. Submitted to support..awaiting response.
What code did you get?
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