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The CDP
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Post subject: Ticket # 98176  Posted: Thu May 10, 2012 12:38 pm |
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Joined: Sun Apr 29, 2012 11:04 am
Posts: 6
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Bought my 3865 about 2 weeks ago for my 2007 Hemi RAM QC4X4.
Initially tried to tune and and received the error "vehicle file not stock" so I took it to a dealership and had them flash back to factory with all updates.
Then when I tried to tune it again it told me to update.
Spoke to customer service and logged a ticket. Called today to get an update but haven't received anything.
Can someone follow through to see what is going on? I have a 30 day money back guarantee. I don't mind waiting a bit longer but I would like an update on the issue.
- Curtis
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RON @ SUPERCHIPS
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Post subject: Re: Ticket # 98176 Posted: Thu May 10, 2012 4:52 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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They are still working on this one.
They are supposed to release a new DB this week for the need updates
We will extend your 30day deal, from the day that you get the tuning installed fully.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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The CDP
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Post subject: Re: Ticket # 98176 Posted: Fri May 11, 2012 9:14 am |
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Joined: Sun Apr 29, 2012 11:04 am
Posts: 6
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Thanks Ron,
I'd appreciate if you update here or have customer service call me when there is a resolution.
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The CDP
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Post subject: Re: Ticket # 98176 Posted: Tue May 15, 2012 10:25 am |
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Joined: Sun Apr 29, 2012 11:04 am
Posts: 6
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Ron,
Any information on when the new update will be available? You said an update would be available last week.
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RON @ SUPERCHIPS
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Post subject: Re: Ticket # 98176 Posted: Tue May 15, 2012 1:06 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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They did not make the release yet, it is not ready.
I am sorry to say, this may take a week or two more.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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The CDP
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Post subject: Re: Ticket # 98176 Posted: Tue May 15, 2012 1:42 pm |
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Joined: Sun Apr 29, 2012 11:04 am
Posts: 6
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Thank you for the honesty Ron.
I will wait for a while longer... please keep me posted.
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The CDP
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Post subject: Re: Ticket # 98176 Posted: Tue May 22, 2012 10:46 am |
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Joined: Sun Apr 29, 2012 11:04 am
Posts: 6
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Hi Ron,
Can you see if the engineers have any updated ETA?
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RON @ SUPERCHIPS
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Post subject: Re: Ticket # 98176 Posted: Thu May 24, 2012 4:01 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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Please update your tuner and try it out on the truck.
We have just released DB 551
Let me know how it works.
Thanks
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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The CDP
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Post subject: Re: Ticket # 98176 Posted: Fri May 25, 2012 9:16 am |
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Joined: Sun Apr 29, 2012 11:04 am
Posts: 6
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Success! I was able to tune the truck last night!
I loaded the Mileage XS tune and filled the tank so we'll see how it goes!
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