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j_dejong
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Post subject: Database Error  Posted: Fri Mar 09, 2012 8:14 pm |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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My cortex reads "database error update tuner". Trying to update tuner so i can run on my 2012 superduty. But when trying to update, computer says check back for update!
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Mon Mar 12, 2012 8:28 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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Please post up your tuners serial number and or, give one of our techs a call and we can fix it over the phone.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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j_dejong
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Post subject: Re: Database Error Posted: Mon Mar 12, 2012 2:24 pm |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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cortex 1950
serial # 147642
manufacture date: 9/9/2009
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Mon Mar 12, 2012 2:51 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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The serial number would be 7 Digits.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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j_dejong
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Post subject: Re: Database Error Posted: Mon Mar 12, 2012 3:25 pm |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Mon Mar 12, 2012 3:58 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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Ok, I have applied a change to your tuners serial number.
Update your tuner once. let it finish and then close the APP.
Reopen it and run a 2nd update. (Will take a few minutes on this update)
This should fix it.
Let me know how it goes.
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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j_dejong
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Post subject: Re: Database Error Posted: Mon Mar 12, 2012 8:18 pm |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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did update, and went to install tune. Goes through everything normal, then before allowing me to tune, the programer reads vehicle not on file.
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Tue Mar 13, 2012 8:02 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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What is the year, make and model of the vehicle?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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j_dejong
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Post subject: Re: Database Error Posted: Tue Mar 13, 2012 9:04 am |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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2012 f250, 6.2 gas, 6spd auto
Supposed to be tunning available according to your website.
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j_dejong
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Post subject: Re: Database Error Posted: Tue Mar 13, 2012 7:18 pm |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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plugged in to see if any updates available. on computer screen it reads "Exception was encountered, Please contact customer care"
Any ideas?
Thanks
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Wed Mar 14, 2012 7:59 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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How new is the truck?
HAs it been to a dealer lately?
The issue is that the tuning in your truck is newer than our database, the product copied the infor and has uploaded it to us. We are going to need to write a program for the new calibration. This can take 7-10 working days to support.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Wed Mar 14, 2012 8:13 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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case#93212
I have created a case and sent it to the calibrations department for review.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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j_dejong
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Post subject: Re: Database Error Posted: Wed Mar 14, 2012 9:40 am |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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truck has 1000km on it, all me. hasnt been to dealer since i picked it up. So why does it say on website tunes available?
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RON @ SUPERCHIPS
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Post subject: Re: Database Error Posted: Wed Mar 14, 2012 9:48 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18252
Location: SUPERCHIPS
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We support the vehicle, but due to the new reflashes that Ford has come out with for the truck, the new calibration your truck has has to be written.
Vehicles can have 20-50 or more vehicle calibrations, due to how new the truck is, is why the calibration is different from all the trucks we have tuned.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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j_dejong
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Post subject: Re: Database Error Posted: Fri Mar 16, 2012 5:32 am |
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Joined: Sat Nov 21, 2009 8:15 pm
Posts: 16
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Thanks for the help. Look forward to trying it out, worked awsome on my f150.
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