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 Post subject: 3865 resets during program
 Post Posted: Sun Feb 12, 2012 11:07 pm 
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Joined: Wed Jul 22, 2009 9:45 pm
Posts: 107
While installing the advanced 91 performance tune , I was changing the transmission shift points when the programmer went blank and started back up to the title screen , tried to program again went blank and instantly started up like youve just plugged it in , tried for the third time to just program it to the tune using superchips shift points and the d---thing did it again . Whats it gonna cost to get this 400 dollar paper weight fixed ?

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 Post subject: Re: 3865 resets during program
 Post Posted: Sun Feb 12, 2012 11:57 pm 
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Joined: Tue Jun 24, 2008 1:22 pm
Posts: 494
Location: Lima, NY
06Dakotatech wrote:
While installing the advanced 91 performance tune , I was changing the transmission shift points when the programmer went blank and started back up to the title screen , tried to program again went blank and instantly started up like youve just plugged it in , tried for the third time to just program it to the tune using superchips shift points and the d---thing did it again . Whats it gonna cost to get this 400 dollar paper weight fixed ?


Nothing actually. Call Tech Support and talk to them. They may have you return your tuner for repair or replacement. If so, they will give you an RA (Return Authorization) to expedite the return. You *may* have to have your original purchase information.

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It is not until you understand what you do not know that the learning process starts. ~ me
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3865 SN: 1495208
3875 SN: 1499193


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 Post subject: Re: 3865 resets during program
 Post Posted: Mon Feb 13, 2012 9:58 am 
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
Give one of our techs a call directly and we can set up a RMA for repair.

If you have owned it less than a year, make sure that you have your proof of purchase, so we can cover it under your warranty.

Ron

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