The Official Superchips Forum

Ron,

The last successful update my tuners have received is V1.21.10 Gas Truck DB 542 on 10/11/11. Each time I plug the tuner in to check: it gathers the tuner's info, USB Port Open, and then tells me the tuner is up to date. Can you please check things on your end to see what may be going on? Serial numbers below.

P.S. I sent you an e-mail a couple of weeks ago about this issue and didn't hear back. We had an issue during beta testing where e-mail FROM your server TO me was blocked - Sonnie was working on it. If you replied, then it may be we still have the problem.

_________________
It is not until you understand what you do not know that the learning process starts. ~ me
Mark,




3865 SN: 1495208
3875 SN: 1499193

Mark, I have one shotted a update to the tuner (1495208,1499193) this should bring you up to DB547.

Ron

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Ron, No go with the one shot initial update - same as described above.

Here's what I did to get it to update:

1) With tuner plugged into USB port I opened Device Manager and Uninstalled the drivers.
2) Unplugged the USB cable
3) Removed Easy Updater through Add/Remove Programs
4) Deleted C:/Program Files/Superchips directory tree (DAQ for WinXP was left behind)
5) Rebooted PC
6) Ran Registry Booster to remove any references to Superchips Easy Updater
7) Downloaded Easy Updater from SC web site
Installed Easy Updater
9) When started, it downloaded two files
10) Started Easy Updater and plugged in my tuner (3875)

The 3875 updated to DB 547 without issues. However, when I plugged in my 3865 it had the same issue I described in my first post. That is, the Easy Updater software told me my 3865 was up to date BUT it still only had DB 542.

To test, I performed steps 1, 2, 3, 8, 9 and 10 above and my 3865 updated to DB 547.

Hypothesis: Subsequent uses of Easy Updater software has a problem reading tuner info and correlating that information to SC's server current release.

P.S. I just saw a post on Dodgetalk with the same problem. Scott replied that he'll look into it. Please touch base with Scott.

P.P.S. Did you get my e-mail from 01/11/2012 about this issue?

_________________
It is not until you understand what you do not know that the learning process starts. ~ me
Mark,




3865 SN: 1495208
3875 SN: 1499193

I am sorry, Mark I can not find it in my email.

I do not remember getting one.
I have sent this over to the management.

Ron

_________________
RRAPP@SUPERCHIPS.COM
1-888-227-2447
8-5 EST.

Email me directly if your having ANY trouble with the forum.
Not able to LOGIN, email me with your Username that you registered with.