Just called tech support 9:53 am EST 9-26-11.
They said it was a problem with my computer and not a Superchips problem. I told him to look at the forum and see how it's not an isolated issue.
I dont guess a fix is even in the works.
He said to RMA the tuner.
Yes there is a "fix" or better a workaround until SC can find the problem. Please see the thread "Workaround for JEEP(3875) and Ram(3865) Update Failure" below.
It is not until you understand what you do not know that the learning process starts. ~ me
3865 SN: 1495208
3875 SN: 1499193