The Official Superchips Forum

When will the Dodge tuner update errors (key, port, etc) be fixed?

It has been at least since 9-9-2011 that this has been going on.

Are all our tuners essentially bricked from further updating since the last firmware update that hit them?

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Hemi 2008 Quad-cab TRX-4 - 4.56 axle ratio - 35/12.5-17 (34.50") General Grabber AT2 tires (or 33" Nitto TGs) - JBA headers/custom single 3" exhaust using factory muffler - Suspension: Kore UCAs, King coilovers suspension frt, King system back custom leaves - Bendix HP rotors

Just called tech support 9:53 am EST 9-26-11.

They said it was a problem with my computer and not a Superchips problem. I told him to look at the forum and see how it's not an isolated issue.

I dont guess a fix is even in the works.

He said to RMA the tuner.

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Hemi 2008 Quad-cab TRX-4 - 4.56 axle ratio - 35/12.5-17 (34.50") General Grabber AT2 tires (or 33" Nitto TGs) - JBA headers/custom single 3" exhaust using factory muffler - Suspension: Kore UCAs, King coilovers suspension frt, King system back custom leaves - Bendix HP rotors

Yes there is a "fix" or better a workaround until SC can find the problem. Please see the thread "Workaround for JEEP(3875) and Ram(3865) Update Failure" below.

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It is not until you understand what you do not know that the learning process starts. ~ me
Mark,




3865 SN: 1495208
3875 SN: 1499193

Work around for Key Exchange Error:

Login to Superchips Easy Update.
Connect the tuner. Key Exchange error appears, close Superchips easy update. Click the Start &H, right click My Computer and select Manage then click on Device Manager (Device Manager may be different for OS’s other than XP).

With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver."
You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers."
The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key Exchange Errors.
Not to worry, the tuner did receive the required update and you can ignore the key exchange errors.


We are currently working on the repair to the internet update program.
I will take this down once we have it ironed out.

If this does not work, please contact one of our Tech support agents for a return authorization number to return to the manufacture for a update.
1-888-227-2447
Ron