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al3jooz
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Post subject: Superchip Cortex no power  Posted: Sat Apr 02, 2011 3:50 am |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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I have just bought the cortex device, and I successfully updated it, no when I connect the device to the OBDII, there is no power and nothing on the screen.
I used the USB cable to power the device, now the menu on the device show the following items
Tuner Info
Vehicle Information
Vehicle Option
Display Setting
How I can tune my vehicle, and how I can proceed
Anyone Can help
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RON @ SUPERCHIPS
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Post subject: Re: Superchip Cortex no power Posted: Mon Apr 04, 2011 9:00 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18248
Location: SUPERCHIPS
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Check the vehicles cigarette lighter fuse, in the vehicle. We get our power through that circuit.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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al3jooz
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Post subject: Re: Superchip Cortex no power Posted: Mon Apr 04, 2011 10:35 am |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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RON @ SUPERCHIPS wrote: Check the vehicles cigarette lighter fuse, in the vehicle. We get our power through that circuit.
Ron Thanks very much Mr Ron I was able to provide power to the tuner through the vehicles cigarette litter, but the problem now how I get to the tuning menu the only menu shown on the screen is the one I stated in my post. How I tune my vehicle. Where is the menu for tuning Best Regards
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RON @ SUPERCHIPS
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Post subject: Re: Superchip Cortex no power Posted: Mon Apr 04, 2011 10:44 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18248
Location: SUPERCHIPS
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Go to tune vehicle and follow the prompts.
Advanced tune will allow you to make adjustments to the tuning, and quick tune will allow you to just pick a tune and program with the presets.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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al3jooz
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Post subject: Re: Superchip Cortex no power Posted: Tue Apr 05, 2011 2:46 am |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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RON @ SUPERCHIPS wrote: Go to tune vehicle and follow the prompts.
Advanced tune will allow you to make adjustments to the tuning, and quick tune will allow you to just pick a tune and program with the presets.
Ron Thanks again Mr Ron The menu shown on the screen is as following 1 -Tuner Info 2 - Vehicle Information 3 - Vehicle Option 4 - Display Setting There is no option for Tune Vehicle (Where I can find this option)
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RON @ SUPERCHIPS
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Post subject: Re: Superchip Cortex no power Posted: Tue Apr 05, 2011 8:21 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18248
Location: SUPERCHIPS
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When you plug it in, do not touch any &H. The 1st. menu is Tune vehicle, additional features and info and settings.
Use the down &H on the tuner to highlight the "tune vehicle", then press ok.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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al3jooz
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Post subject: Re: Superchip Cortex no power Posted: Tue Apr 05, 2011 1:09 pm |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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RON @ SUPERCHIPS wrote: When you plug it in, do not touch any &H. The 1st. menu is Tune vehicle, additional features and info and settings.
Use the down &H on the tuner to highlight the "tune vehicle", then press ok.
Ron Thanks Mr Ron I tried all combination abut with all I end up with the same screen i connect OBDII first then USB second i connect usb first then ODBII second and I waited for some time, but no use I got the same menu as I mentioned before Any suggestion Best Regards
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RON @ SUPERCHIPS
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Post subject: Re: Superchip Cortex no power Posted: Tue Apr 05, 2011 1:32 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18248
Location: SUPERCHIPS
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We want you to verify that the vehicle cigarette lighter fuse is good, this is what powers up the tuner. If the cig light circuit has power then, you have a physical issue with the tuner that needs to be repaired.
I do not want you to try to tune, using only PC power.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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al3jooz
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Post subject: Re: Superchip Cortex no power Posted: Wed Apr 06, 2011 2:26 am |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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RON @ SUPERCHIPS wrote: We want you to verify that the vehicle cigarette lighter fuse is good, this is what powers up the tuner. If the cig light circuit has power then, you have a physical issue with the tuner that needs to be repaired.
I do not want you to try to tune, using only PC power.
Ron Thanks Mr Ron I really appreciate your help Best Regards
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al3jooz
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Post subject: Re: Superchip Cortex no power Posted: Thu Apr 07, 2011 4:36 am |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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RON @ SUPERCHIPS wrote: We want you to verify that the vehicle cigarette lighter fuse is good, this is what powers up the tuner. If the cig light circuit has power then, you have a physical issue with the tuner that needs to be repaired.
I do not want you to try to tune, using only PC power.
Ron Mr Ron Yes there is power in the cig lighter. I did sen e-mail to superchips long time ago but they did not replay to me. What I should do if there is physical issue with my tuner - it is brand new Best Regards
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RON @ SUPERCHIPS
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Post subject: Re: Superchip Cortex no power Posted: Thu Apr 07, 2011 8:37 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18248
Location: SUPERCHIPS
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One of two things.
Either return the tuner to the place of purchase for a replacement. (Which is quicker)
Or
We can have you send it to us for repair. (Which can take a week or more for turn around)
I would like to see you get it done the quickest way.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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al3jooz
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Post subject: Re: Superchip Cortex no power Posted: Thu Apr 07, 2011 11:00 am |
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Joined: Wed Mar 16, 2011 10:57 am
Posts: 7
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RON @ SUPERCHIPS wrote: One of two things.
Either return the tuner to the place of purchase for a replacement. (Which is quicker)
Or
We can have you send it to us for repair. (Which can take a week or more for turn around)
I would like to see you get it done the quickest way.
Ron I will check and come back to you thanks Best Regards
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GLiDE
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Post subject: Re: Superchip Cortex no power Posted: Fri Dec 16, 2011 3:22 pm |
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Joined: Mon Nov 09, 2009 11:28 pm
Posts: 2
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If anyone else happens to have this same problem, I believe what he was trying to get the user to do is verify the cigarette lighter fuse. I had this same problem and you cannot power the Cortex via USB. I had a bad secondary cigarette lighter fuse that obviously supplied power to the Cortex 2950 through the programming port of the vehicle.
If the Cortex is powered by USB, then it only goes to the "information" screen and you never see the main menu as described where you can select tuning as an option.
I was about ready to throw mine against the wall until I found this thread and then checked all of my cig lighter fuses. Hope this clarifies things for anyone with this problem.
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