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corvette1
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Post subject: poor communication once a tuner is sent in for warranty work  Posted: Wed Nov 03, 2010 3:20 pm |
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Joined: Thu Oct 21, 2010 7:49 pm
Posts: 17
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 experience with Superchips...my 1805 has been in engineering for diagnosis/repair and the answers I get are short and lack any commitment. It was received by SC on 10/27. Today I was told SC is short-handed due to SEMA show in Vegas. If I told that to a customer of mine, they may purchase a product from someone else. Very frustrating. This is after several hours of trouble-shooting on the phone with Tech Support, spending 129.00 to 'flash' my truck at the Ford dealer and continually being told my truck is the problem. Now that the tuner showed the same symptons and screen shots on another vehicle, it could be a SC problem. I don't mind waiting for a repair if I could get an answer upfront as to standard turnaround times and setting expectations.
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RON @ SUPERCHIPS
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Thu Nov 04, 2010 8:09 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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To be honest, turn around times are not set in stone, can take 7-10 working days, depending on the issue. If their is something like hardware it can take longer to work on.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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corvette1
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Thu Nov 04, 2010 11:22 am |
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Joined: Thu Oct 21, 2010 7:49 pm
Posts: 17
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yes but being told that it was a truck problem by SC only to find it a SC problem can be very frustrating. if you look at the comments in my question about the first error message, SC continually blamed it on my truck. I have been the only owner of this vehicle and I would know what is or isn't on the vehicle. Now that it is clearly an SC issue, nobody wants to step up and make it right or go the extra mile.
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RON @ SUPERCHIPS
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Thu Nov 04, 2010 11:28 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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What is the tuners serial number?
I will let you know what we find out when we test it.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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corvette1
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Thu Nov 04, 2010 11:51 am |
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Joined: Thu Oct 21, 2010 7:49 pm
Posts: 17
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you have tuner, i do not have sn#. sorry. you have had it since the 27th.
its an 1805 bought from vehicle programmers. yes i know it is a discontinued model...so it should not be hard to find.
i can give you my name and address if you want to let me know where to call you.
thanks
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RON @ SUPERCHIPS
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Thu Nov 04, 2010 12:47 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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Ok, craig.
RA72524
We have the tuner in a technicians hands right now.
I will monitor this for you.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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corvette1
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Thu Nov 04, 2010 2:47 pm |
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Joined: Thu Oct 21, 2010 7:49 pm
Posts: 17
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Thank you very much. I do appreciate it.
Craig
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corvette1
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Fri Nov 05, 2010 11:16 am |
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Joined: Thu Oct 21, 2010 7:49 pm
Posts: 17
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Ron,
did tech find anything out on my 1805? thx
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RON @ SUPERCHIPS
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Fri Nov 05, 2010 11:17 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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Still with the technician.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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corvette1
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Fri Nov 05, 2010 11:32 am |
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Joined: Thu Oct 21, 2010 7:49 pm
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corvette1
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Fri Nov 05, 2010 3:28 pm |
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Joined: Thu Oct 21, 2010 7:49 pm
Posts: 17
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ron,
we are nearing the end of the week...any word on this?
Is it fixable?
should I just go out and buy another tuner?
thanks,
cm
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RON @ SUPERCHIPS
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Post subject: Re: poor communication once a tuner is sent in for warranty work Posted: Fri Nov 05, 2010 3:51 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18258
Location: SUPERCHIPS
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Fixable yes.
Done today, no.
We will have it out next week.
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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