The Official Superchips Forum

Just wondering how many people have had good experiences with superchips and or Ron and how many people have not been taken care of, also if your issue has been resolved how long did it take?

_________________
2008 Ram Sxt Qcsb
4.7L w/ cold air, dynomax 700 cfm catback, cortex 3950, 4.10's w/truetrac

One post, no need to post in every area.....

9000+ posting, I would say if you don't like the forum, you always have the ability to call in for other support.

_________________
RRAPP@SUPERCHIPS.COM
1-888-227-2447
8-5 EST.

Email me directly if your having ANY trouble with the forum.
Not able to LOGIN, email me with your Username that you registered with.

I will Ron just wondering how other customers feel and if they have been taken care of because I need to know if I need to take further steps and relay my experience as well as others to the people that "sign the paychecks". Thanks for your feedback it was extremely valuable as always

_________________
2008 Ram Sxt Qcsb
4.7L w/ cold air, dynomax 700 cfm catback, cortex 3950, 4.10's w/truetrac

I've had no problems at all with my tuner. The few questions I did have about my tuner have been answered with a quick response. From the posts I've read Ron has always been very helpful. Thanks Ron and Superchips for a great product and forum!

_________________
04 Dakota 4.7,kn cai,magnaflow,superchips

Ron is great. As a matter of fact, I've personally talked to the President of Superchips about Ron's outstanding service. On many occasions he's resolved issues for myself and many customers I've sent his way. Quite simply, Ron is totally committed to his customers and the Superchips brand.


K

Great company. Always helped me out if I needed it. Considering that they are always busy working on new products and improving the existing ones.

Ron has always been right there with an answer or suggestion . Take further steps?? LOL I'm sure Ron's bosses can see how effective he is .......just like most others on this forum. I'm actually glad this subject has been brought up so I could have the opportunity to thank RON for all the help he provides .

So go ahead and talk to the guy who "sign's the paycheck"........ Maybe Ron will get a raise cause he has to deal with customers like yourself. There's no tune for stupid.

_________________
09 Cobalt SS/TC
Superchips Cortex
ZZP Catless Downpipe
13.47@106.5 W/crap 60'

Thanks guys, I do love to come to work everyday.


Ron

_________________
RRAPP@SUPERCHIPS.COM
1-888-227-2447
8-5 EST.

Email me directly if your having ANY trouble with the forum.
Not able to LOGIN, email me with your Username that you registered with.

Unfortunately I have not had the same experience as many of you have had and I am dissapointed I did not receive the same level of service because you all seem very happy and that is a great thing, with that being said I still have the same problem as well as many other people. The main goal of performance maps is to gain as much power without detonation/knock/ping obviously there is alot more to it than that but above all else detonation is to be avoided rule #1 and there are way too many people on this forum and others with very mundane mods that have had this same problem from day one right up to the time of this post and being that it is of such importance it should be handled very differently than I have seen thus far and I am extremely unsatisfied with the engine tuning and customer satisfaction portion of the superchips company. Thanks for your time and comments though a few were completely worthless and ignorant.

_________________
2008 Ram Sxt Qcsb
4.7L w/ cold air, dynomax 700 cfm catback, cortex 3950, 4.10's w/truetrac

We have been tuning the Dodge family of trucks since 1998, if we have the correct info we asked for we would gladly correct the tuning. BUT the person that has sent you on this mission that we helped at one time, had a over modified vehicle and was not forthright with his list of mods. So blindly cookie cutting a tune based off of his will not help you. Going by the numbers that you offered, it is just not enough to make a change that is going to work the first time. I want to help you IF you are having a issue, we can not validate and make the appropriate changes to the tuning without AFR ratios.


Ron

_________________
RRAPP@SUPERCHIPS.COM
1-888-227-2447
8-5 EST.

Email me directly if your having ANY trouble with the forum.
Not able to LOGIN, email me with your Username that you registered with.

Especially on payday? haha

If I had seen this a week ago, my response would have been different for sure. But, after calming down and cooling off, here's my take.

I bought a 3865 for my 4.7 Dakota and tried to install it last week. It said my vehicle's calibration wasn't supported. I posted, started a trouble ticket and, quite frankly, was @. That probably came across to my posts toward Ron :/ and he probably thought I was some kind of jerkoff with an attitude (I AM, but I try to repress that ). Although I was originally hacked that my tuner didn't work out of the box, the techs had an updated tune for me the next day (even though I was told it could take a few days) and after updating and installing, I haven't had a single problem since. I haven't done a mileage or tow tune yet, but have run 87, 91 and 93 tunes with the recommended 87 or 93 octane juice in the tank and have run almost 500 miles since installing it. So far, even it seems a little quirky at times, I feel (at least at this point, I can't speak for future interaction or issues) that it was worth the investment and that Ron was more than helpful in resolving my issue. So far, so good No pinging, detonation, or other adverse affects of plugging in a non-factory tune. Keeping my fingers crossed here.

I DID find out though, after researching tuners for months before actually laying out bank for one, that this brand is made for STOCK vehicles. My truck is bone stock except for a K&N CAI, and that may be coming off because I can't take the noise it makes. But, I digress. If you're vehicle isn't "stock" or has any type of mods others than intake and exhaust, I can def see how it would jack SC's tune all to hell. That's my opinion up to this point. Take it or leave it.

well you have a year plus the rest of this month to establish a tune for the new generation 4.7 hopefully when I return from afghanistan I can drive my truck without feeling like I wasted my money on what is basically a transmission tuner that makes my engine detonate with 93 octane gas and a octane booster on the 91 perf tune, and U want me to go spend my money to buy a wideband afr meter so dct can correct something that is superchips responsability?? Thanks alot

_________________
2008 Ram Sxt Qcsb
4.7L w/ cold air, dynomax 700 cfm catback, cortex 3950, 4.10's w/truetrac

Rob,
Post up your or email me directly tuners serial number and your contact info and make sure that the tuner is up to date.
Thanks

Ron

_________________
RRAPP@SUPERCHIPS.COM
1-888-227-2447
8-5 EST.

Email me directly if your having ANY trouble with the forum.
Not able to LOGIN, email me with your Username that you registered with.

I am personally not very satisfied with Ron. If you read a lot of his answers they are straight out of the manual and do not necessarily answer the real question. It also seems a lot of times he does not read the entire question and get the right engineer to answer.
Example:
E-5b error. I called tech support and they stated 12.9 volts was needed to program. That cannot be right as a battery fully charged is 12.6 volts (2.1 volts per cell). Yes, alternator will be at 13.8 volts when running but rarely will the battery be above 12.6 with the ignition turned on. So I asked Ron. He stated that he always told people 12.5 volts. Now that is not a good enough answer. He should go ask the person who wrote the software or look in their technical (* for what the real number is. Not what he always says.

Example:
There was a post about a speedometer being wrong (the actual needle). The guy stated multiple times that the programmer was showing correct speed compared to the GPS and his odometer was reading correct. He felt it had to just be the needle off.
Ron's recommendation - measure tires and verify tire size correct in program.
Now - if the tire size was wrong then the programmer and the odometer would not have matched the GPS. The guy asking this question knew this answer. His question was did anyone know how to change the needle. He clarified this in a second posting.
Ron again said - verify tire size.

Ron - do you really know any more than what is in the manual?
Ron - do you really read the entire post?
Ron - do you go back and follow-up on continuing posts? It is like after the first response you have ignored my further questions several times.

The forum is a great tool. But Ron needs to do some homework and be willing to go get the right answers instead of guessing or stating what he thinks instead of what the engineers really did. Most people on here have already read the manual before they ask a question.

I help in the field (on the forums). I've sent hundreds of clients to customer service and referred Ron. I've never received a dissatisfied return inquiry. Are we perfect, no? Does Ron make mistakes? Sure, we are human. We all make mistakes. When Ron can't help someone on the forum (sometimes issues are better resolved with phone contact and not in a forum environment), he directs the customer to technical support.

Sorry for your troubles. When you're dealing with computers, sometimes complications can and will arise. My suggestion would be, continue working with technical support. They will do everything they can to solve your issues.


K