The Official Superchips Forum

I have had no problem w/ SC.

Hopefully their customer service department will honor extensions (beyond 30 days) for any customers seeking returns (who have (* of purchase), who have delayed their returns due to the expectation (which I am certain SC would have loved to have been able to meet...), of the update. Hopefully the "special (*" of this "special issue" will receive special handling. If so, SC could post a notice here to that effect which might help lessen tensions.

I further hope that Ron, in tech support, has passed along to customer service the dissatisfaction with the packaging or other mediums and marketing materials which were inaccurate in their representations, so as not to add "fuel to the fire" with new purchasers. A notice from SC on this board that prior "mistakes" have been corrected might also help to lessen tensions.

Every company relies on the support of its customer base. Return customers who purchase additional or upgraded products, or who bloster sales by testimonies or word-of-mouth are important - I believe SC understands this. I also believe SC wants to have competetive products, and works on improvements. It would appear that they might have handled this situation, both with individuals and with the general customer base, better - an acknowledgement of that on this board might help lessen tensions.

As an aside, most people who purchase these products for extreme function like speed - it is all about speed ! That also translates into their impatience with delayed responses or product updates. They want speed in those, too ! So their anger is understandable, even if, in some opinions, mishandled or misdirected. I have found it is always better to find a compromise than to draw lines in the sand - one can't undue what has been done or said, but solution-oriented people can hopefully find a reasonable accomodation for their issue(s). It is not good for them, or good for the product provider, not to.

Hopefully this and other like forums will continue to provide a civil discourse in the give-and-take, as many of us desire constructive opinions on products and installations, and benefit from the vast and varied experiences of those who share - an opinion is fine, (even a strong negative) - hopefully personal and specific matters can be handled directly between the parties - probably best shot for a resolution that way.

I hope that SC does the "right thing" in dealing with this issue with those who feel so strongly about it - and I hope that in their attempts to provide the "extreme" setting(s) they have not, in their excitement and rush to marketing, intentionally misled customers. If they have, they need to make it right - and hopefully then all can move on.

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2005 Quad Cab, western hauler bed, 4x4, (*, 6spd, Cold Air, 4" exhaust, PacBrake, 8000# rear mounted Ramsey winch
44' enclosed gooseneck RV/hauler
25' 10 ton gooseneck equipment hauler

For all you guys that are SOOO dang impatient, I say let them release the the extreme, let you guys sign a disclaimer, and we can all sit back and watch your trucks break into pieces. you would still be @ off then too.

Never get into a war of wits with an unarmed man...

performance is enough to require upgrades, we want more like the competitors do,so let us have it