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TunerTools
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Post subject: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4  Posted: Wed Apr 07, 2010 8:18 pm |
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Joined: Sat Nov 14, 2009 10:56 pm
Posts: 67
Location: New England
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I have a customer who just submitted the following issue:
I received the package and followed the instructions manual for usage. Once updated the unit through the web I used it on my truck and it sent me the following message : "Use code # E-7A, Database error ". After that I could not continue tuning my truck. I could manage to change tire diameter & modify the TPMS range though.
Make: Dodge
Model : RAM 2500 4x4
Engine : (* diesel 5.9
Year: 2008
VIN: 3D7KS28C88G230265
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I just asked him to take the following steps, after which we're looking for some guidance from Superchips:
Since you've managed to alter the tire size & TPMS settings, I am going to assume that the stock file from the truck was saved/downloaded to the tuner, correct?
I'm not sure exactly what "Use code # E-7A, Database error " means, but I suspect the programming that's in the truck varies somewhat from the programming the tuner is designed for. Using your VIN number, I looked this up at a VIN decoder service and it appears this truck was manufactured in Mexico.
Please connect the tuner to your PC and run the update software once again, using the Superchips "Easy Update" software. Now that the tuner has your stock file installed, there may be another update available and even if there is not, this connection logs details from the tuner with the main server at Superchips. The engineers at Superchips can review that log file and tell us something about the issue.
Please make note of the time you started, run the Easy Update software and email me the serial number from your tuner. We'll see if the guys at Superchips can review the log file on this one.
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TunerTools.com
888 OBD TUNE (623-8863)
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rfehlandt
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Wed Apr 07, 2010 11:25 pm |
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Joined: Wed Apr 07, 2010 11:10 pm
Posts: 4
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Lloyd , as requested, the serial number for my superchips unit is 1486806.
I will proceed with the web update. The stock file from the truck was correctly saved/downloaded to the tuner .
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TunerTools
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Wed Apr 07, 2010 11:30 pm |
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Joined: Sat Nov 14, 2009 10:56 pm
Posts: 67
Location: New England
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rfehlandt wrote: Lloyd , as requested, the serial number for my superchips unit is 1486806.
I will proceed with the web update. The stock file from the truck was correctly saved/downloaded to the tuner . Thanks, please confirm here when the update has completed. This helps with a time window for review of the server logs (although the serial should be all they need)
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TunerTools.com
888 OBD TUNE (623-8863)
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rfehlandt
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 12:02 am |
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Joined: Wed Apr 07, 2010 11:10 pm
Posts: 4
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Just finished updating the unit......
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TunerTools
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 7:41 am |
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Joined: Sat Nov 14, 2009 10:56 pm
Posts: 67
Location: New England
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Thanks for the update, awaiting the guys at Superchips now
_________________
TunerTools.com
888 OBD TUNE (623-8863)
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RON @ SUPERCHIPS
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 8:23 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Welcome to Superchip's Forum!!
Issue Tracking: ID = 100748
Thanks tuner Tools,
Robert I have created a trouble ticket and I am having the engineers take a look at the issue.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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TunerTools
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 8:30 am |
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Joined: Sat Nov 14, 2009 10:56 pm
Posts: 67
Location: New England
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Thanks Ron!
_________________
TunerTools.com
888 OBD TUNE (623-8863)
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RON @ SUPERCHIPS
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 10:55 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Robert, update the tuner and program the truck.
Everything is ready now.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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rfehlandt
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 8:38 pm |
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Joined: Wed Apr 07, 2010 11:10 pm
Posts: 4
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Thank you, I updated the unit & flashed the truck in no time. I will drive it in economy mode for a while and let you know the results.
Excellent support. Congratulations, I am impressed.
Thanks for all
Robert
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TunerTools
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Thu Apr 08, 2010 9:21 pm |
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Joined: Sat Nov 14, 2009 10:56 pm
Posts: 67
Location: New England
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Thanks Ron,
Nicely done
_________________
TunerTools.com
888 OBD TUNE (623-8863)
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RON @ SUPERCHIPS
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Fri Apr 09, 2010 8:48 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Awesome!!!
Have fun!!
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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rfehlandt
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Mon Apr 12, 2010 2:59 pm |
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Joined: Wed Apr 07, 2010 11:10 pm
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Jus to keep you up to date. I drove 400 ml at 70mph avg showing a fuelburn of 21,9 mpg, not bad. It´s previous best mark was 14,6mpg. Excelent product.
thank you & regards
Robert
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TunerTools
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Mon Apr 12, 2010 6:17 pm |
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Joined: Sat Nov 14, 2009 10:56 pm
Posts: 67
Location: New England
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rfehlandt wrote: Jus to keep you up to date. I drove 400 ml at 70mph avg showing a fuelburn of 21,9 mpg, not bad. It´s previous best mark was 14,6mpg. Excelent product.
thank you & regards
Robert Hi Robert, Thanks for the update. One thing I would recommend is ignoring your in dash mileage display for a couple of months as those can be inaccurate for a while after a reflash. To get an accurate mileage number, do the old school calculation based on how many gallons/litres you put in the tank divided by the miles/kilometers driven.
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TunerTools.com
888 OBD TUNE (623-8863)
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charro
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Tue Feb 08, 2011 5:39 pm |
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Joined: Tue Feb 08, 2011 5:23 pm
Posts: 2
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Hello Ron!
I have this same problem, my truck is a 2008 5.9L Manufactured in Mexico and driven in Mexico, the Flashpaq is getting updated as I write this, but this will be the third time I do it with no results, It reads the codes and truck info, but can´t do any tuning. My flashpaq serial number is 1529467 and its brand new. Please help me.
Thanks in advance
Luis G.
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RON @ SUPERCHIPS
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Post subject: Re: 3855 displaying "...E-7A, Database Error" 2008 RAM 2500 4x4 Posted: Wed Feb 09, 2011 9:44 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Luis, update the tuner once, and then try it again on the truck. We have change the programming in the tuner to match the cal in the truck.
Let us know how it goes.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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