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jbrown9174
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Post subject: E-7a code  Posted: Sat Nov 05, 2011 6:46 pm |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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I sent my superchips in for an update because I had issues with the performance tune and was hoiping an update would solve it. When I got it back it would not load, I was told that the tuner had newer software then the truck and to get the newest software loaded by the dealer. I did that and it was a waste of time as it still didn't work. I still got the E-7A code and it says update the tuner. I sent it back in to superchips and then got it back saying it passed all tests. It still does not work I get E-7A when reading stock. I don't understand why an update has made this thing useless. I don't have a PC, only a Mac and no I don't have one I can borrow, that is why I send it in. Any ideas?
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Mon Nov 07, 2011 10:45 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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What is the tuners serial number?
I can check on this one for you.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jbrown9174
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Post subject: Re: E-7a code Posted: Mon Nov 07, 2011 12:45 pm |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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Sorry about the double post. It is a 3805 and the serial is 1207981. What is the difference between this and the 3855? I really want this thing to work again but have lost faith that it is possible with my truck. It had been tested there and is passing.
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Mon Nov 07, 2011 5:28 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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Without a update my hands are tyed.
If you want to email me directly I can recommend a dealer in your area that could possibily help you with the update.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jbrown9174
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Post subject: Re: E-7a code Posted: Mon Nov 07, 2011 8:10 pm |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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I've already sent it to superchips twice to be updated and this is where I am now. I should have left it alone and not wanted to update it. Let me know of someone here that can do it and I will try that.
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Tue Nov 08, 2011 9:01 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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RON @ SUPERCHIPS wrote: If you want to email me directly I can recommend a dealer in your area that could possibily help you with the update.
Ron Its this what I can do, or sending it to us again. You have to know someone with a PC, 75% of the country uses PC's. _________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jbrown9174
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Post subject: Re: E-7a code Posted: Tue Nov 08, 2011 1:05 pm |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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Most people I know have a Mac, in this area they are very big. The ones I know with a PC I am not close with and don't feel right asking them to download stuff onto their computer. I guess I'll send it back in. I do not feel it is an update issue since it has been updated twice this month. I think it was some how damaged and your testing is not picking up on it.
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Wed Nov 09, 2011 9:23 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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Why don't we try to locate a dealer of ours in your area to try to get this updated.
We can recommend one or you can look at the dealer locator on the website.
Your file in the truck may not be supported and may need to be written by a calibrator.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jbrown9174
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Post subject: Re: E-7a code Posted: Wed Nov 09, 2011 12:42 pm |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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I tried Dynomite diesel, they sell them but don't update them.
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Wed Nov 09, 2011 1:32 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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I have 4 in the 360 area code I can recommend.
Brahmer's =Vancouver=(360) 991-1490
Northridge 4X4 Inc=Silverdale (360) 340-0282
Randys Off Road=marysville (360) 659-5259
The Powershop, Inc.= Enumclaw=(360) 825-9400
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jbrown9174
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Post subject: Re: E-7a code Posted: Sun Nov 27, 2011 12:45 am |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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I called the tech line and talked to a guy named Travis. Travis knew his stuff. He looked at what had been done and said it was programmed wrong. He told me to send it directly to him and he would fix it. I got it back and it works great on Tow mode. I haven't tried performance yet. I thought there was an economy mode on the newer updates on the 3805, I just have tow and performance. I'm not complaining, just curious
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Tue Nov 29, 2011 9:43 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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What year is your truck?
I always recommend to use the Perf mode for best mileage and power.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jbrown9174
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Post subject: Re: E-7a code Posted: Mon Dec 19, 2011 2:17 am |
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Joined: Tue Feb 27, 2007 3:43 pm
Posts: 11
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RON @ SUPERCHIPS wrote: What year is your truck?
I always recommend to use the Perf mode for best mileage and power.
Ron Travis made it work on my truck but performance has the surge still. I don't want to hear there is something wrong with my truck since I had this tuner when the truck was new and other tuners don't do it plus I see the 3805 is very common in surging on perfomance but tow works fine. Is the 3855 having the issue?
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RON @ SUPERCHIPS
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Post subject: Re: E-7a code Posted: Mon Dec 19, 2011 9:13 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18256
Location: SUPERCHIPS
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I have not heard of surging on the trucks in years.
How many miles are on the truck?
What kind of modifications are done to the truck?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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