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Ben.H
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Post subject: Not very happy with the product  Posted: Mon Apr 02, 2012 12:12 pm |
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Joined: Mon Mar 19, 2012 9:47 pm
Posts: 8
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I have the Flashpaq and does it work......yes......however after exchanging it for another the butons still stick as the quality just is not there and feel it is not worth my time to return the product as a third one that might have the same issues. Plus to processor to up date software in the hand held unit is slow. Do I think I kinda wasted my $330.....KINDA.....but it does work with alittle finesse of the butons which I should not have to do.
Last edited by Ben.H on Mon Apr 02, 2012 4:44 pm, edited 2 times in total.
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RON @ SUPERCHIPS
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Post subject: Re: Not very happy with the product Posted: Mon Apr 02, 2012 1:47 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18245
Location: SUPERCHIPS
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We are having a physical issue with tuner?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Ben.H
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Post subject: Re: Not very happy with the product Posted: Mon Apr 02, 2012 4:42 pm |
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Joined: Mon Mar 19, 2012 9:47 pm
Posts: 8
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RON @ SUPERCHIPS wrote: We are having a physical issue with tuner?
Ron So Superchips is aware of the quality of the hand held device and the butons sticking?
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RON @ SUPERCHIPS
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Post subject: Re: Not very happy with the product Posted: Mon Apr 02, 2012 5:01 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18245
Location: SUPERCHIPS
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It happens , but not common. I guess we are at fault.  Ron _________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Ben.H
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Post subject: Re: Not very happy with the product Posted: Tue Apr 03, 2012 11:45 am |
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Joined: Mon Mar 19, 2012 9:47 pm
Posts: 8
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RON @ SUPERCHIPS wrote: It happens , but not common. I guess we are at fault. Ron With two hand held units having the same issue just shows a lack of quality. Why not spend the few cents extra to build a better product? Sure it will cut into the profits very slightly but selling a good product in a volume is more profitable as this has been proven in the past.
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RON @ SUPERCHIPS
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Post subject: Re: Not very happy with the product Posted: Tue Apr 03, 2012 12:44 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18245
Location: SUPERCHIPS
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I personally have had less than 5 tuners cross my hands in the last few years.
I can argue the fact that things could be made better.
We are sorry you are having a back to back issue with the product.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Jeff9329
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Post subject: Re: Not very happy with the product Posted: Mon May 21, 2012 3:43 pm |
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Joined: Tue Dec 07, 2010 3:51 pm
Posts: 49
Location: Virginia Beach, VA
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Ben:
As long as it works, it may as well be made out of cardboard.
It's the programming and support that costs the money.
I will say the speed is terrible to horrible, especially when you start programming before you meant to and have to do it all over again. However, that may be the vehicle PCM. Not sure.
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Hemi 2008 Quad-cab TRX-4 - 4.56 axle ratio - 35/12.5-17 (34.50") General Grabber AT2 tires (or 33" Nitto TGs) - JBA headers/custom single 3" exhaust using factory muffler - Suspension: Kore UCAs, King coilovers suspension frt, King system back custom leaves - Bendix HP rotors
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RON @ SUPERCHIPS
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Post subject: Re: Not very happy with the product Posted: Tue May 22, 2012 8:17 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18245
Location: SUPERCHIPS
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Jeff9329 wrote: I will say the speed is terrible to horrible, especially when you start programming before you meant to and have to do it all over again. However, that may be the vehicle PCM. Not sure. It is the PCM, and the other modules, in the truck that delagate how long it takes to upload and download. Some vehicles take 30+mins. to just save the factory program. Ron _________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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