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The Official Superchips Forum |
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Captainkenny17
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Post subject: Superchips 3815 cannot update  Posted: Fri May 04, 2012 3:40 pm |
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Joined: Fri Sep 26, 2008 12:33 am
Posts: 5
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I have tried to update my programmer, and it will finish, but then won't. then the USB will time out. I have tried restarting the computer, logging in as Administrator.
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RON @ SUPERCHIPS
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Post subject: Re: Superchips 3815 cannot update Posted: Mon May 07, 2012 8:04 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18302
Location: SUPERCHIPS
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What is the tuners serial number?
How are you getting your internet? WIFI, Air card, or land line connection?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Captainkenny17
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Post subject: Re: Superchips 3815 cannot update Posted: Tue May 08, 2012 1:50 am |
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Joined: Fri Sep 26, 2008 12:33 am
Posts: 5
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1200831? thats the barcode number on the back of the tuner.
I used wireless, but I can go wired, our wireless is pretty good, and it is right next to the wireless router.
I have gone to the customers section, downloaded, both the patch and the new updated software, every time I open, I log in, now that I have updated, and failed to finish, i get a g6-b or something of that sort, and says to call superchips. Probably because the tune is not working or there is nothing to access on the tuner.
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RON @ SUPERCHIPS
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Post subject: Re: Superchips 3815 cannot update Posted: Tue May 08, 2012 8:12 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18302
Location: SUPERCHIPS
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Uninstall all the superchips software from the PC, reinstal just the sc update Not the Patch.
Reupdate the tuner and let me know how it goes.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Captainkenny17
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Post subject: Re: Superchips 3815 cannot update Posted: Mon May 14, 2012 12:18 am |
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Joined: Fri Sep 26, 2008 12:33 am
Posts: 5
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still getting the same problem... uninstalled everything, installed update, no new patch, and still ends with the DTC's finishing and then pause, pause, pause, then the tuner times out.
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RON @ SUPERCHIPS
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Post subject: Re: Superchips 3815 cannot update Posted: Tue May 15, 2012 9:18 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18302
Location: SUPERCHIPS
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case#99344
I have sent this over to the engineer to see if there is anything we can do to help.
Have you tuned your vehicle with this tuner, before?
What is the vehicle?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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