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dasrichard
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Post subject: "Exception Was Encountered - Please Contact Customer Care"  Posted: Tue Mar 20, 2012 9:16 am |
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Joined: Mon Mar 19, 2012 4:03 pm
Posts: 5
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Okay I have a Cortex 1950 Serial # 1431551
I am unable to update the unit using the new "Superchips Xpress Update". I have uninstalled, reinstalled, manually removed my usb drivers for the unit, and manually updated them by accessing the driver installer in the "drivers" folder (this step is the only one that yielded any gains... more consistent connection attempts to the device).
I have repeated these steps on (3) different computers. I have Windows 7 on all of the PC's. Compatibility modes do no difference.
The system "Analyzes" for a good half minute, while the Cortex 1950 does it's usual steps in turning on, and finally just as the Cortex displays "USB Port Open" it reboots itself and the update software displays "Exception was Encountered - Please Contact Customer Care"
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RON @ SUPERCHIPS
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Tue Mar 20, 2012 10:37 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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We have seen this with some of our customers in the last few days.
We are working on finding out what is causing this and will have a fix for it soon.
At this poing we do not have a work around for these customers.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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dasrichard
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Tue Mar 20, 2012 10:42 pm |
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Joined: Mon Mar 19, 2012 4:03 pm
Posts: 5
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Well here's hoping that it can be resolved, I am anxious to program my truck and see what the differences will be.
Keep me updated and let me know if there are any ideas you would like me to try. Or if anyone has self-resolved this issue in the meantime.
Thanks,
Richard.
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RON @ SUPERCHIPS
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 21, 2012 7:49 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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I would go ahead and try the tuner on the vehicle, without updating.
Did you try a different computer on a different network?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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dasrichard
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 21, 2012 9:40 am |
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Joined: Mon Mar 19, 2012 4:03 pm
Posts: 5
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It won't even talk to my 2011 f150 5.0L Fx4. It hasn't been updated in well over a year. It will talk to older trucks, but that's not my interest. I've tried it on 3 different computers, 2 different ISP's. Always the same result.
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dasrichard
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 21, 2012 10:08 am |
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Joined: Mon Mar 19, 2012 4:03 pm
Posts: 5
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If it won't be resolved, should I just purchase a different programmer?
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RON @ SUPERCHIPS
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 21, 2012 11:08 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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You could call into one of the techs (if you can not wait) and we can have you send the tuner into us for the update in the mean time.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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dasrichard
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 21, 2012 4:50 pm |
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Joined: Mon Mar 19, 2012 4:03 pm
Posts: 5
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Well there is the factor that it's probably more sensible to wait for a fix to come down the pipe, thanks for all you patience and attention given to my matter. I'll check back often to see if anything changes, and update you if it works in the meantime.
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RON @ SUPERCHIPS
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Thu Mar 22, 2012 7:55 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Email me directly and you will be one of the first people I inform when we figure it out.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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pagrimes
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Thu Mar 22, 2012 6:21 pm |
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Joined: Wed Mar 21, 2012 11:40 am
Posts: 1
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I am getting the same error. This tuner has also not been updated in well over a year. I am using a 2950 on a Pontiac G8. I also have tried to update it on several different computers, no joy. When I plug it into the car it says its doing the initial scan and just hangs in that mode until i unplug it. I am really looking forward to getting a tune installed in my car I hope you guys are actively working on a solution. Thanks for all your help Ron!
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Byrdman308
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Fri Mar 23, 2012 10:58 am |
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Joined: Wed Mar 21, 2012 9:58 pm
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+ 1 for getting this issue fixed. I cant wait to use my new tuner. 
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Byrdman308
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Tue Mar 27, 2012 2:41 pm |
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Joined: Wed Mar 21, 2012 9:58 pm
Posts: 3
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Any updates for our problem? I have a T-81 error when trying to tune the car. So I cannot upload a tune without the update.
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RON @ SUPERCHIPS
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 28, 2012 8:07 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Byrdman308 wrote: Any updates for our problem? I have a T-81 error when trying to tune the car. So I cannot upload a tune without the update. Please post up your tuners serial number and I will add it to my list. Ron _________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Byrdman308
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Wed Mar 28, 2012 8:15 am |
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Joined: Wed Mar 21, 2012 9:58 pm
Posts: 3
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Serial- 1404329
Thanks for the help Ron.
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thews101
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Post subject: Re: "Exception Was Encountered - Please Contact Customer Care" Posted: Sat Mar 31, 2012 12:29 pm |
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Joined: Thu Mar 22, 2012 8:18 pm
Posts: 9
Location: Upland, CA
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"Exception Was Encountered - Please Contact Customer Care"
Cortex 2950
S/N: 1382632
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