The Official Superchips Forum

I posted the following in both the Ram and Jeep forums as well...

Ron,

I'm going to post this in both Ram and Jeep forums. I was experimenting with potential workarounds for the current "(2) A key exchange error has occurred." and "(M4) A read tuner data error has occurred." update problems. I've tested this with both my 3875 (Jeep) and 3865 (Ram) Flashpaqs.

There are two ways to initiate an update or updates:

1) If you have additional USB ports available that have NOT been used to update your tuner in the past connect your tuner to that USB port AFTER you've started the Easy Updater software. You should receive a message that New hardware is found and Installing drivers... The Easy Updater should then refresh its scan and the message USB Port Open message gets displayed on the tuner and it will update. However, upon completion of the initial update, you will again receive the two Key errors above when Easy Updater does its rescan of the tuner. So what's next if there is more than one update to be applied? Go to the next, never used for tuning, open USB port. Or...

2) If you have no additional USB ports available... Right click My Computer and select Manage then click on Device Manager (Sorry starting Device Manager may be different for OSes other than XP). With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver." You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers." The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key errors above. If you think there may be additional updates, repeat this step.

I hope this helps... Good luck!

_________________
It is not until you understand what you do not know that the learning process starts. ~ me
Mark,




3865 SN: 1495208
3875 SN: 1499193

Thank you again Mark.

I have actually tested this and it DOES work.

I have sent this to a few needing customers to try.

Thanks again.

Ron

_________________
RRAPP@SUPERCHIPS.COM
1-888-227-2447
8-5 EST.

Email me directly if your having ANY trouble with the forum.
Not able to LOGIN, email me with your Username that you registered with.

You're welcome...That's what I get paid for. No wait, I don't get paid but I do get the satisfaction from a "Thank you!"

_________________
It is not until you understand what you do not know that the learning process starts. ~ me
Mark,




3865 SN: 1495208
3875 SN: 1499193

Ron, maybe you should make this workaround a sticky until it has been corrected. It is in Problems, Ram and Jeep forums. You can change the title to something more descriptive if you like.

_________________
It is not until you understand what you do not know that the learning process starts. ~ me
Mark,




3865 SN: 1495208
3875 SN: 1499193