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scywin
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Post subject: Vehicle Calibration  Posted: Fri Oct 07, 2011 5:23 pm |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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I have a 2004 Grand Cherokee Limited and a brand new 3875. I received the 3875 and did the online update, then went to tune the Jeep. I received the message "Vehicle calibration not on file" and then it said to update the device online.
This doesn't make sense to me, becuase I just did update it. This is the first time I have used the device, so perhaps I am just not understanding something.
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RON @ SUPERCHIPS
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Post subject: Re: Vehicle Calibration Posted: Mon Oct 10, 2011 9:05 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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What is the tuners serial number?
How long ago was your last visit to the dealer?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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MDSBigPaPa
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Post subject: Re: Vehicle Calibration Posted: Mon Oct 10, 2011 4:43 pm |
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Joined: Tue Jun 24, 2008 1:22 pm
Posts: 494
Location: Lima, NY
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scywin wrote: I have a 2004 Grand Cherokee Limited and a brand new 3875. I received the 3875 and did the online update, then went to tune the Jeep. I received the message "Vehicle calibration not on file" and then it said to update the device online.
This doesn't make sense to me, becuase I just did update it. This is the first time I have used the device, so perhaps I am just not understanding something. Update your tuner AGAIN and your calibrations will be downloaded to SC server and they will add your calibrations to the database. You should receive a message that your calibrations have been received and they will e-mail you when ready. Your "calibrations" are the vehicle set points and those are not on file with SC. It takes 5-7 business days to get your calibrations loaded into the database. They will e-mail you when ready. _________________ It is not until you understand what you do not know that the learning process starts. ~ me Mark,  3865 SN: 1495208 3875 SN: 1499193
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scywin
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Post subject: Re: Vehicle Calibration Posted: Thu Oct 13, 2011 6:24 pm |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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scywin
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Post subject: Re: Vehicle Calibration Posted: Thu Oct 13, 2011 6:39 pm |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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MDSBigPaPa wrote: scywin wrote: I have a 2004 Grand Cherokee Limited and a brand new 3875. I received the 3875 and did the online update, then went to tune the Jeep. I received the message "Vehicle calibration not on file" and then it said to update the device online.
This doesn't make sense to me, becuase I just did update it. This is the first time I have used the device, so perhaps I am just not understanding something. Update your tuner AGAIN and your calibrations will be downloaded to SC server and they will add your calibrations to the database. You should receive a message that your calibrations have been received and they will e-mail you when ready. Your "calibrations" are the vehicle set points and those are not on file with SC. It takes 5-7 business days to get your calibrations loaded into the database. They will e-mail you when ready. Okay. I've done another update and am awaiting email.
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RON @ SUPERCHIPS
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Post subject: Re: Vehicle Calibration Posted: Fri Oct 14, 2011 8:40 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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Case#80593
I have set up a case# for this one, and have passed this off to the calibrators.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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RON @ SUPERCHIPS
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Post subject: Re: Vehicle Calibration Posted: Fri Oct 14, 2011 10:52 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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Please update the tuner so we can pull a special read from the tuner.
Then let me know when you have updated, so I can give it back to the engineers.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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scywin
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Post subject: Re: Vehicle Calibration Posted: Sat Oct 15, 2011 11:31 am |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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Now during the update I get the following message:
(W1) There was an error Uploading Flash Memory file.
After clicking OK, the update finishes and says my device is up to date.
Meanwhile the same message appears on the tuner.
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MDSBigPaPa
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Post subject: Re: Vehicle Calibration Posted: Sat Oct 15, 2011 6:51 pm |
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Joined: Tue Jun 24, 2008 1:22 pm
Posts: 494
Location: Lima, NY
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scywin wrote: Now during the update I get the following message:
(W1) There was an error Uploading Flash Memory file.
After clicking OK, the update finishes and says my device is up to date.
Meanwhile the same message appears on the tuner. Have you tried to update a second time? It may be worth a try... _________________ It is not until you understand what you do not know that the learning process starts. ~ me Mark, 3865 SN: 1495208 3875 SN: 1499193
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RON @ SUPERCHIPS
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Post subject: Re: Vehicle Calibration Posted: Mon Oct 17, 2011 8:26 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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Stephen, the update failed.
I have reset up the read for the tuner.
When you go back and update, lower your securities on the PC and give it one more shot.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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scywin
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Post subject: Re: Vehicle Calibration Posted: Mon Oct 17, 2011 9:55 pm |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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RON @ SUPERCHIPS wrote: Stephen, the update failed.
I have reset up the read for the tuner.
When you go back and update, lower your securities on the PC and give it one more shot.
Ron I have updated again (4th time) no error message this time. Am I now supposed to get an email or do I go ahead and try to tune the Jeep?
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RON @ SUPERCHIPS
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Post subject: Re: Vehicle Calibration Posted: Tue Oct 18, 2011 8:05 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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No, we are almost half way there.
When I asked you to reupdate for the Read, the information that we needed from the tuner did not get to us.
Then I asked you to reupdate again, this Read, worked.
Now I have pass the information back to the calibrators to make the file.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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scywin
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Post subject: Re: Vehicle Calibration Posted: Tue Oct 18, 2011 8:46 pm |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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RON @ SUPERCHIPS wrote: No, we are almost half way there.
When I asked you to reupdate for the Read, the information that we needed from the tuner did not get to us.
Then I asked you to reupdate again, this Read, worked.
Now I have pass the information back to the calibrators to make the file.
Ron So will you contact me? Do I check back here? What's next?
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RON @ SUPERCHIPS
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Post subject: Re: Vehicle Calibration Posted: Wed Oct 19, 2011 8:07 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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One of our guys are going to call or email you directly when it is ready.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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scywin
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Post subject: Re: Vehicle Calibration Posted: Wed Oct 19, 2011 6:45 pm |
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Joined: Wed Sep 28, 2011 2:58 am
Posts: 7
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RON @ SUPERCHIPS wrote: One of our guys are going to call or email you directly when it is ready.
Ron Problem solved. Thanks.
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