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06Dakotatech
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Post subject: Easy Update on 3865 not working  Posted: Fri Sep 09, 2011 8:13 pm |
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Joined: Wed Jul 22, 2009 9:45 pm
Posts: 107
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Tried to update tuner serial :1457091 got error A key exchange error has occured then got error m4 a read tuner data error has occured any Idea why it just started after the easy update software update? im running windows 7 .
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06 Dakota 4.7 H.O.
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RON @ SUPERCHIPS
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Sep 12, 2011 9:11 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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We are working on the DB right now, this has started to happen with the dodge/jeep products.
It should be taken care of this week.
Case#77712
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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jusjay727
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Sep 12, 2011 5:29 pm |
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Joined: Wed Apr 07, 2010 2:56 pm
Posts: 5
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when i just called c/s on this he said it would be 100 bucks to fix this, i hope you guys get it fixed im having the same issue...
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moparmad74
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Sep 13, 2011 1:38 pm |
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Joined: Tue Sep 06, 2011 9:49 am
Posts: 9
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Same issue that I have in another thread, hope this is fixed very soon, this is the 3rd week of waiting for a fix.
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RON @ SUPERCHIPS
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Sep 13, 2011 4:41 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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jusjay727 wrote: when i just called c/s on this he said it would be 100 bucks to fix this, i hope you guys get it fixed im having the same issue... It would be that charge IF you did not buy the tuner NEW and had to send it back to us to fix. Ron _________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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06Dakotatech
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Sep 20, 2011 9:50 pm |
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Joined: Wed Jul 22, 2009 9:45 pm
Posts: 107
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Case#77712 any New information on when the prblem will be fixed ?
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06 Dakota 4.7 H.O.
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Jeff9329
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Sep 26, 2011 10:06 am |
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Joined: Tue Dec 07, 2010 3:51 pm
Posts: 49
Location: Virginia Beach, VA
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Not good
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Hemi 2008 Quad-cab TRX-4 - 4.56 axle ratio - 35/12.5-17 (34.50") General Grabber AT2 tires (or 33" Nitto TGs) - JBA headers/custom single 3" exhaust using factory muffler - Suspension: Kore UCAs, King coilovers suspension frt, King system back custom leaves - Bendix HP rotors
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MDSBigPaPa
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Sep 26, 2011 8:50 pm |
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Joined: Tue Jun 24, 2008 1:22 pm
Posts: 494
Location: Lima, NY
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Jeff9329 wrote: Not good Guys, see the sticky at the top of this forum. It has a workaround that WORKS until SC can get the problem fixed. _________________ It is not until you understand what you do not know that the learning process starts. ~ me Mark,  3865 SN: 1495208 3875 SN: 1499193
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admin
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Sep 27, 2011 8:49 am |
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Joined: Fri Jul 14, 2006 3:50 pm
Posts: 52
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Work around for Key Exchange Error:
Login to Superchips Easy Update.
Connect the tuner. Key Exchange error appears, close Superchips easy update. Click the Start &H, right click My Computer and select Manage then click on Device Manager (Device Manager may be different for OS’s other than XP).
With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver."
You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers."
The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key Exchange Errors.
Not to worry, the tuner did receive the required update and you can ignore the key exchange errors.
We are currently working on the repair to the internet update program.
I will take this down once we have it ironed out.
If this does not work, please contact one of our Tech support agents for a return authorization number to return to the manufacture for a update.
1-888-227-2447
Ron
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nordictom
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Oct 03, 2011 9:35 pm |
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Joined: Tue Sep 27, 2011 10:38 pm
Posts: 14
Location: Surf City, CA
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Any update as to when the Super Chips 3865 for my Dodge Ram will be able to work with the Easy Download software?
Tom
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RON @ SUPERCHIPS
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Oct 04, 2011 8:17 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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We are still working on the issue.
What were you needing to update to do? Just keep it up to date?
Or did the tuner require a update?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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nordictom
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Oct 04, 2011 1:31 pm |
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Joined: Tue Sep 27, 2011 10:38 pm
Posts: 14
Location: Surf City, CA
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RON @ SUPERCHIPS wrote: We are still working on the issue.
What were you needing to update to do? Just keep it up to date?
Or did the tuner require a update?
Ron The tuner won't update via the online software and then the tuner indicates the "USB port open, timed out" . I spoke with a CSR last Friday, & they had the same problem on their end. Tom
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RON @ SUPERCHIPS
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Post subject: Re: Easy Update on 3865 not working Posted: Tue Oct 04, 2011 2:34 pm |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18240
Location: SUPERCHIPS
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Email me directly and I can send you a work around for the time being that will work.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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nordictom
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Oct 10, 2011 9:41 pm |
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Joined: Tue Sep 27, 2011 10:38 pm
Posts: 14
Location: Surf City, CA
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THANKS Ron. Your software patch worked.  NT
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grizzjeeper
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Post subject: Re: Easy Update on 3865 not working Posted: Mon Nov 14, 2011 9:58 pm |
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Joined: Thu Mar 25, 2010 9:32 am
Posts: 10
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I am receiving the same error. When i follow the steps i get a ping error has occured and get a usb timeout.
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