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Richard.green
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Post subject: Need new database for 2006 Mustang V6?  Posted: Thu Dec 06, 2007 12:35 am |
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Joined: Sun Dec 02, 2007 1:58 am
Posts: 3
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I just purchased an 1825 Flashpaq for my 2006 Mustang. I updated the flashpaq to the latest database version, went out to my car and attempted to flash my car. After it read the stock tune I received a msg New database requred please go to www....
I recently had my 30K service on my car and had the PCM flashed by the dealership as I was told there were some updates for my car. This might explain why the current database 46 wouldn't work on my car.
I called customer service and was told that after I connected my flashpaq to my pc my stock tune data was sent to flashpaq and they would write a an updated tune for my car and expect one within 3 to 5 days.
My question to anyone is -- what is the realistic turnaround time for this process? I feel like I am in for a long wait? I'd appreciate any feedback.
Thanks,
Rich
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RON @ SUPERCHIPS
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Post subject: Posted: Thu Dec 06, 2007 9:13 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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3-5 working days is kind of low in my opinion.
If you asked me I would say 5-7 working days, and we will contact you via email when the files are done and ready for download.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Richardgreen
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Post subject: Still Don't have a tune for my 2006 Mustang v6 Posted: Tue Dec 18, 2007 6:34 pm |
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Joined: Tue Dec 18, 2007 6:30 pm
Posts: 3
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Still do not have a Tune for my 2006 Ford Mustang V6. After 3 weeks of owning my flashpaq I have had no luck in getting this resolved. If I can't get this resolved soon then what is the return policy with Flashpaq? My store won't take it back and said to call Flashpaq. I want it to work but I dont want to wait a month or more. My money is needed elsewhere.
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RON @ SUPERCHIPS
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Post subject: Posted: Wed Dec 19, 2007 9:11 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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Richard, please post your tuners serial number and I will check on the files for you.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Richardgreen
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Post subject: Return Posted: Thu Jan 10, 2008 6:23 pm |
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Joined: Tue Dec 18, 2007 6:30 pm
Posts: 3
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After going round and round with engineering it seems they can't get my flashpaq to work. I've asked to get a refund but nothing has been done. I've talked to two different reps. One even took my number and the store's number I purchased it from but that's about it.
Does Flashpaq have a management? I would like to simply obtain a refund as I have a product that is not working and I've lost faith in the product. And when I say its not working I mean its really not working. Its never programmed my car period. The authorized seller told me I had to go to Flashpaq because he doesn't take returns.
Can someone from Flashpaq help?
Thanks,
Rich
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RON @ SUPERCHIPS
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Post subject: Posted: Fri Jan 11, 2008 9:09 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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What is the tuners serial number?
Do you know who you were speaking to here?
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Richard.green
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Post subject: Posted: Fri Jan 11, 2008 6:24 pm |
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Joined: Sun Dec 02, 2007 1:58 am
Posts: 3
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Ron,
I emailed you the serial number of the unitl and my contact info.
Thanks,
Rich
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RON @ SUPERCHIPS
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Post subject: Posted: Mon Jan 14, 2008 9:49 am |
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Joined: Tue Jul 25, 2006 9:41 am
Posts: 18303
Location: SUPERCHIPS
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According to the engineering deaprtment the programs in your car are not stock. The only resolution to the problem is having the cars computer flashed back to stock at a local Ford dealer.
Ron
_________________ RRAPP@SUPERCHIPS.COM 1-888-227-2447 8-5 EST. Email me directly if your having ANY trouble with the forum. Not able to LOGIN, email me with your Username that you registered with.
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Richard.green
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Post subject: Posted: Mon Jan 14, 2008 10:35 am |
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Joined: Sun Dec 02, 2007 1:58 am
Posts: 3
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Ron,
I took my car to the dealer who I paid $60.00 to put the stock tune on my car. This included the whole computer system for the car. According to my receipt and a follow up call to Ford my car has the stock tune.
Rich
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