The Official Superchips Forum

If you think the diesel kleen makes a difference try adding 2 cycle oil into your tank, sounds crazy but it works twice as good as the dkleen. Injectors sound better. Only 16oz per tank. maybe worth a look.

Ron,

I posted about this topic on 3-31-08 and again on 4-3-08. Were you going to respond to any of the comments about this incredible noise, your product is creating in the vehicles of your customers. I beleive I have been extremely patient for a resolution or even a response to my issue. If you are not the spokesperson for your company please respond with another avenue. (Other than sending a help ticket which I have done already and have heard nothing)

As a customer of Superchips, I think I deserve an answer to the simple questions I am asking about the performance of your product. Seems the only responses I see are the one's who have download issues or positive comments about your product.

I do think some posters are a little critical and in some cases, out of line. My intention is not to be one of those posters. I do however think you could give some satisfaction to the issues in regards to at lease a response.

Please respond to my regestered email address about my issue

Thank you,
jbudik

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Ron,

Thanks for the response.

I saw your post when you made it, on 2-21-08, of which you quoted in this reply. It doesn't however, really answer my question.

Another confusing thing is, you state that the "Affected products are: 2808 and 2950" My Flashpaq is a 2805 (Ser: 1236567) Is Superchips testing the wrong tuner?

Since the year-and-a-half I have been using the tuner, Superchips, with the help of internet updating, has gone from "making good power with bad shifting" to "Making good power with incredible noise". I'd almost rather have the "bad shifting" back, then listen to "Rattle" that the motor makes with your most current version.

I somewhat take offense to Superchips attitude, in regards to responding to this, but respect that you have many vehicles with issues to resolve.

I would hope that you research this problem again and maybe have one of your guys from the Chevy Calibrations Team "chime in" and make me understand why I should feel good about listening to my motor rattle this loudly and be confident that no damage is occuring.

Thanks again for the reply.

JBudik

I must echo the sentiments of the previous poster. While trying to get a response to the rattle in the motor, I have been told to try different things, none have worked 100%. I think that the problems are not with the 2808 and the 2950, as are being voiced here, however mine is also with the 2805, and it is concerning me. You told me I would be sent back to the retro tune for now, but the problem has existed now for at least 4 months. So how can we find out what tune is causing the problems? Therefore we turn to you guys at SC. I am so frustrated with the problem, I am contemplating becoming one of those who jump ship to go with a competitors product. Tell me I didn't pay $400 for a problematic programmer and please for God sakes tell me that the tunes are not going to ruin a $10000+ motor. Tell the Chevy cal team that some of your customers are beginning to jump ship, it's either sink or swim. I don't know about any others but I feel that the time for action is now and not to wait on the cal team or programmers to get to it. They need to get to it NOW since we all have been waiting for a resolution for quite some time. How bout a solid answer from someone, an answer with some merit would be nice, no more PC crap handle it.

A little misprint on my part, on one of the part numbers (2805) specifically:
Noisy Tuning 06-07 Duramax LLY, LBZ
Affected products: 2805, 2950

Vehicles affected: 06-07 Duramax LLY, LBZ





As we as a company stand by these statements. To date we have had a hand full of affected trucks (less than 5).

jbudik,
I you do not have the reverted software, and would like to try it, I will set it up for you asap.
Ron

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Ron,

A little confused, but if you're saying that I do not have the "reverted software" then yes, I'll try anything. Just update the tuner like normal and I will have it? Please advise.

JBudik

JBudik,
Ok please update the tuner if you can today. We have reverted the database on your serial number. You are not going to see anything different when you update, just a normal update, and then reload it on the truck.

Let me know how it goes.
Ron

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Ron, that's all fine for tyhe 06 and 07 LLY, mine is an 05. I will try to update tonight and reload on the truck as well. Let you know tomorrow.

Well after long deliberation, about 5 sec I have decided that the techno guru's at SC have done, are not going to, nor will they ever do anything to relieve the problems on the 2805 engine noise. I bought the flash paq based on recommendations from certain web sites and was led to believe that their customer service was spot on. Nothing could be further from the truth. I have complained about engine noise at shift now for several months and the only thing that has been done about it is to get the people with the problem tunes to reprogram at a previous or retro tune, not exactly what we bought the tuner for. We have been engaged in an I'm right your wrong struggle now for months over a situation that SC will not fix. If there is only five trucks as you say Ron then isn't that 5 trucks too many, maybe there are more but people aren't as aware of it as we are. I bought this truck because of the longevity of the motor and I'm not about to let your $400 programmer ruin a $15k motor. I have been watching all the threads about other problems and you guys jump right on it but you have essentially given us the finger and told us to go retro and deal with it. I didn't buy the tuner to go retro I bought it to be on the cutting edge. Coincidentally the same dealer I bought my programmer from is not actively pushing your product anymore and has taken down your advertisements. Speaks volumes I think. So this saturday I went to this dealer and had them put on a Banks Six Gun tuner with power pda and guess what Ron????? NO DAMN NOISE AT SHIFT!!!!!!!!!!!!!!!!!!!! So tell your "programming preschoolers" they have been wrong from the start, and I can only hope that others will follow my lead and use the Flashpaq for the only thing it is good for, a doorstop. I can't in good conscience sell this to anyone else knowing that you do not stand behind your products. But I know that Banks does. I now make more power, get better fuel economy and all that with no noise. I truly feel sorry for you Ron that you are being the programmers pivot man in this never ending circle jerk of yours. Just the shear fact that another company can make more power, monitor engine safeguards better, and gives more fuel economy than you guys do with no outstanding issues tells the whole story. You will probably block me from the forum, but one last thing before I go, I think the honorable thing for you guys at SC to do would be to buy back the programmer from me since you have not given me what I paid for, if you have any honor. All I can say guys is good luck, 'cause that's what you are going to need and to Ron better wear a rain slicker if you are going to stay the pivot man. By the way I'm copying this to paste on other forums that I belong to. I think everyone should know about the potential damage your programmers could be doing to the motors and your lack of attention to fixing the problem. EVERYONE DO YOURSELF A FAVOR AND GET RID OF YOUR PROGRAMMER. AND

We at Superchips, Inc. would like to respond to this post and to all concerned.



After extensive testing regarding the GM Duramax files having excessive injector noise at wide open throttle shift points, our Research and Development Team has assured us that these files, while sometimes considered noisy, are safe. Even though our R&D Team assured us of the safety in using these files, due to the field complaints we received about the excessive injector noise, we have temporarily reverted back to earlier performance files.



We are currently working to resolve this noise issue and will provide updated tuning files delivering the power and performance you expect from Superchips without the excessive injector noise. A Flashpaq/Cortex internet update should be available in a few days.



If you would like to become a beta tester of the new Duramax performance software, please contact Superchips Customer Care at 800-585-7019. We have a few test spots available.



Please understand that solving this issue is a priority at Superchips, Inc.

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Ron,

Has the new tuning files been developed yet, for this issue. On April 21, 2008, you stated that this may be resolved in a "few days".

The reverted tune you loaded me with is not really what were looking for. The power is greatly reduced and has inconsistant shifting.

Please advise.

Thank you,

Jay Budik

Ron,

Anything on this yet. Please advise.

Thanks,

J Budik

I guess no news is bad news. A quick response would be nice.

Ron,

Are you just avoiding the answer to my question? This reverted tune you loaded me is a joke. The shifting is as bad as ever in all tunes. Is there anything new on this? Please reload me the current version and I'll try it again.

Thanks.