30 Day Customer Satisfaction Guarantee
If for any reason during the first thirty (30) days after your purchase of a new Superchips product ("Product"), you may return it to the place of purchase for a full refund of the purchase price, credit or a replacement Product at the dealer's discretion. This Guarantee does not apply to products purchased from on-line Internet auctions nor does it apply to Products purchased used. Follow these procedures to get your refund, credit or replacement.
Return Vehicle to Stock
If you are returning a handheld programmer, use the programmer to return your vehicle to the stock settings including tuning and all advanced features (e.g. tire height, TPMS, axle gear, rev limiter, etc.) for the vehicle. Instructions are included in the user manual.
Packaging Instructions
- Put the Product back in its original packaging.
- Make a copy of your sales receipt. The sales receipt must be from the location where you purchased your product and must include the name of the business, its address, and the part number or description of the applicable Superchips Product. Invoices, credit card statements, or sales receipts from an online payment service company will not be accepted.
Purchased third party, some place other than Superchips, please follow these steps:
- Return the Product in its original packaging with a copy of the sales receipt to the place of purchase.
Purchased directly from Superchips, follow these steps:
- Call superchips' Customer Service department at 1-888-227-2447 Monday through Friday from 8:00 am to 5:00 pm EST to request a Return Authorization (RA) number.
- Send the Product, postage paid, the copy of the sales receipt, a brief written description of why you are dissatisfied, and your contact info to:
- Superchips, Inc. 1790 East Airport Blvd, Sanford, FL. 32773 - include RA number on the outside of the box. Please allow up to 6 weeks from the day you send in the product until you have received the refund. Typically refunds are processed fairly quickly but can be delayed due to transit times and other variables beyond our control.
- Please allow up to 6 weeks from the day you send in the product until you have received the refund. Typically refunds are processed fairly quickly but can be delayed due to transit times and other variables beyond our control.